I have a cool job. For about a year now I've been a Technical Support Representative. The program I support is newer to the company I work for, as they made their name on a really powerful program that is still considered the standard to do what it does, and then created this smaller program that really hasn't done much until about a year ago when they changed to a service model instead of a product model. (Yes I'm being dodgy because I like my job and want to keep it. This article does not have...